Pan-India Delivery

Shipping & Delivery Policy

Effective Date: February 2026

1. Order Processing Time

All orders at HelloPurifier are processed within 24 to 48 hours (excluding Sundays and Public Holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Delivery Timelines

We partner with premium logistics providers to ensure your water purification systems reach you in perfect condition.

Metro Cities 3 – 5 Business Days
Rest of India 5 – 8 Business Days
Commercial Plants 7 – 14 Business Days*
Spare Parts 2 – 4 Business Days

*Commercial plants require custom crating and specialized freight handling.

3. Shipping Charges

  • Domestic RO Systems: Free shipping across India on selected prepaid orders.
  • Commercial/Industrial Units: Shipping charges are calculated based on weight and distance. These will be clearly mentioned in your Proforma Invoice.
  • Spare Parts: A nominal shipping fee may apply for individual parts orders below ₹999.
Delivery Inspection: We highly recommend inspecting the outer packaging for any signs of damage before signing the delivery receipt. If the box appears heavily tampered with, please mention “Damaged” on the POD (Proof of Delivery) or refuse the shipment.

4. Installation Synchronization

For Domestic RO units, our installation team is automatically notified once the product is delivered. You can expect an installation call within 24 hours of the package arriving at your doorstep.

5. Tracking Your Order

Once your order has shipped, you will receive an email/SMS containing a tracking number and a link to the courier partner’s website. You can also track your order directly through your HelloPurifier account dashboard.

6. Delayed or Lost Shipments

In the rare event of a delay beyond our control (due to weather, strikes, or regional issues), our support team will keep you updated. If a shipment is confirmed lost by our courier partner, HelloPurifier will ship a replacement unit immediately at no extra cost to you.

Shipping Support

For any queries regarding your delivery, please contact our logistics desk at logistics@hellopurifier.com or call us at +91 [Your Number].